This page shows you how to choose a shipping method for your order, estimate shipping cost, and gives other further information on shipping process of PreppyDress.

MAIN SHIPPING METHODS

There are three shipping methods we offer, including rush shipping and standard shipping. We will arrange the best Courier according to your choice of shipping method and shipping address.

1) Standard Shipping(Delivery in 25-35 days)-Free!!!

Shipping Courier including USPS & UPS,Aramex & DPD.

2) Premium Shipping (Delivery in 15-25 days) -$19.89

Shipping Courier including DHL-E.

3) Rush Shipping (Delivery in 10-20 days)-$39.89

Shipping Courier including DHL/FedEx/TNT.

 

Note :The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice.
Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem.

Tracking
You’ll get shipping information for your order when the items in your order are fulfilled. Make sure that your Email address is correct.

If you already have the tracking No. for your order, you could check tracking on this website: https://www.17track.net/en

Please note that sometimes the tracking update may have some delay. Please don’t worry, try to check in a few days.

Delivery Guide

To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.

We really hope you like the product you ordered! But if you are not satisfied with the order you receive, we will happily accept your prompt return. Please contact our customer service department within 5 days of receiving your item to initiate the return process.

A,Contact Information

Customer service name: Jana

Email: preppydress@outlook.com

* We accept partial or full refunds for items that have problems due to our negligence. This means that if the problem with the item is not caused by Preppy Dress, we cannot guarantee a refund as we do not offer free returns

B,Return Process

Please follow our guide:

1,If there are any problems with the goods, please contact the customer service department within 5 days after receiving the package. Let’s talk and understand what the problem is.

2,Provide us with photos or videos of the garments to show evidence of damage or poor quality. This also applies to sizes or incorrect styles and colors, etc.

3,We only accept products in original condition, unmodified, uncleaned, and smoke-free. We are unable to process any returned products without our prior approval. We reserve the right not to accept returns.

If you wish to return some or all of the items in your order, please contact customer service, thank you.

4,Once your request is approved, you should send the item to us within 5 days. You can send using your local UPS or postal service. It's up to your choice. (You are responsible for the shipping costs. We have no control over international shipping costs, so please know the approximate shipping costs before ordering, we do not have a return label).

5,When we receive the returned package, we will inspect the item to ensure it is in original condition and does not have the issues stated in the return request.

6,Once confirmed, we will refund via your original payment method within 5 days (processing time depends on your payment method and bank). Original and return shipping costs are non-refundable.

C,For returned packages:

* All items must be returned with original tags. Clothes without original tags or that do not comply with the return policy will be rejected.

* We will refund your purchase price. Reward points/coupons and courier charges are non-refundable.

*A 20% restocking fee will be charged for any approved returns. ​

* For returns, we charge shipping charges per item before refunding. The cost depends on your location. Usually 20-30 US dollars.

* You are responsible for the goods before they arrive at our warehouse, so please make sure the goods are packed correctly and not damaged during transportation! We recommend that you obtain proof of postage.

* We are not responsible for any merchandise returned in error.

D,We do not accept returns for the following situations:

* We do not accept returns on items that are worn or damaged due to improper cleaning methods.

* We do not accept orders which buy multiple pieces to choose one，this is not part of our return policy.

*We do not accept returns on custom sizes and custom orders.

*We do not accept returns on custom colors.Note: Except for the picture color, all colors are customized, please know it.

Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height and hollow to floor). This means that once the garment is made, it cannot be worn by anyone else. Therefore, we are unable to accept any returns on custom-made gowns. Nonetheless, we will discuss with you methods that may help.

E,Please Note:
We try our best to get the color shown in the photos to be true to the original although color representation can vary per individual computer monitors as the brightness setting on your monitor may affect how the color is shown. The color difference is unable to be 100% avoided, if you worried, you are always welcome to request the fabric sample.

Please feel free to contact us: preppydress@outlook.com for any of your questions.

Cancellation:

Can I Cancel My Order?

Because of some reasons, customers would like to cancel their order after payment. For this issue, please check our policy as followings:

-Unpaid order will not be processed. If you do not need it, please simply ignore it.

-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.( 7% transaction fee needs to be deducted, please understand that this is a fee due to the transaction, not charged by us)

-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

-Once your order has been shipped,it can no longer be cancelled.